Refund policy
Stockvera Return and Refund Policy
Last updated: 12 October 2026
At Stockvera, we want our customers to shop with confidence. If you’re unhappy with your purchase, we’re here to help.
1. 30-Day Returns
We offer a 30-day return policy. You have 30 days from receiving your order to request a return.
For change-of-mind returns, products should be unused, in their original condition and, where reasonably possible, in their original packaging.
This policy does not affect your statutory consumer rights.
2. How to Return an Item
To request a return, please email:
aandrcargosolutionsltd@gmail.com
Include your order number, the item you wish to return and the reason for your return.
We will provide return instructions.
Return Address:
Stockvera Returns
Flat 6, Globe House
13 Pudding Lane
Maidstone
Kent
ME14 1PA
United Kingdom
Please contact us before posting your return so we can help you with the process.
3. Return Postage
For change-of-mind returns under our voluntary 30-day policy, customers are responsible for return postage unless we agree otherwise.
If an item is faulty, damaged, incorrect or not as described, we will cover reasonable return postage costs where required by law.
4. Refunds
Once we receive and inspect your return, we will confirm your refund.
Approved refunds will be issued to your original payment method.
For returns made under your legal right to cancel, refunds will be processed within the time limits required by UK consumer law.
Your bank or payment provider may take additional time to make the refund available.
5. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at:
aandrcargosolutionsltd@gmail.com
We will work with you to resolve the issue through a replacement, repair or refund, as appropriate.
Your rights under the Consumer Rights Act 2015 remain unaffected.
6. Your Right to Cancel
Under UK consumer law, most online purchases can be cancelled within 14 days of receiving the goods, without providing a reason.
You must notify us within this period and normally return the goods within a further 14 days.
Where the law requires it, we will refund the original standard delivery charge as well as the price paid for the returned goods.
Some goods are exempt from cancellation rights, including certain personalised products and sealed hygiene products once unsealed.
Nothing in this policy limits your statutory rights.
7. Exchanges
If you would like to exchange an item, please contact us by email.
Exchanges depend on stock availability. Where an exchange cannot be arranged, we will discuss the available refund or replacement options.
8. Contact Information
Trading Name: Stockvera
Operated by: A&R Cargo Solutions Limited
Company Number: 16743421
Email: aandrcargosolutionsltd@gmail.com
Telephone: +44 7454 785911
Registered Office:
Unit 29, Highcroft Industrial Estate
Enterprise Road
Horndean, Waterlooville
PO8 0BT
United Kingdom